FAQ’s on Plumbing, Heating & Drainage System in Burnaby, BC

Find answers to Frequently Asked Questions on Plumbing Services by Blue Mountain Services Ltd.

At Blue Mountain Services Ltd., our clients always come first. As a well-regarded plumbing company in business since 1995, we understand how stressful and overwhelming plumbing problems can be. We want to be as helpful and informative as possible for you. Whether you’re a residential property owner with a leak or you need building maintenance, we can offer it. We offer a 30-day guarantee on quality, and our manufacturers extend impressive warranties on parts. For your convenience, we have compiled a list of answers to commonly asked questions on this page. Contact us at (604) 444-3711 during our office hours (Monday through Friday, 7:30 a.m. to 4:00 p.m.) to learn more.

What Is Your Service Area? Do You Offer Weekend Service?

We provide excellent service to clients living from Hope to Whistler. If your residence or commercial property lies within our service area, you’ll have access to our Saturday and Sunday hours (at overtime rates) and 24-hour emergency services. If you’re uncertain whether our service crews can reach you, contact us directly.

Why Does My Water Smell Like Rotten Eggs?

The root of this issue lies in your water heater. Every water heater – gas or electric – contains an anode rod. This component protects the water heater tank by slowly corroding so the tank doesn’t (giving them the name “sacrificial anodes”). However, when the anodes have completely broken down or aren’t functioning, the container will start to erode. And that’s where the rotten odor comes from. Blue Mountain Services can repair the water heater and install a new anode.

Help! Why Are My Pipes Making So Much Noise?

Rattling pipes are an easy fix if you can easily access all your water lines. They occur when the water lines are unsecured, causing them to move too much. In many cases, resolving this issue is more challenging because the builder of the house didn’t place the water lines in a convenient location. Our plumbers know how to get to hard-to-reach areas.

Why Isn’t My Water Heater Producing Hot Water?

There could be an array of issues – from poor temperature control to a broken pilot – but Blue Mountain Services knows how to get to the bottom of them. We can also diagnose faulty thermocouple, gas valves, heating elements, and thermostats.

Why Should I Consider a Tankless Water Heater?

Tankless water heaters are more expensive, but they deliver a bevy of benefits to homeowners who want quicker access to hot water. Because they’re continuously storing hot water, but only activate when you turn a hot water faucet, they deliver almost instantaneous hot water.

Are There Benefits to Closing Registers to Unused Rooms?

No. Your heater heats according to square footage specifications. When you close vents, you disrupt the heater’s ability to regulate airflow. As a result, your system will be less efficient and result in costlier monthly bills. Keep the vents open to ensure your HVAC system does its job.

What Are the Benefits to Programmable Thermostats?

They are electric, which gives them greater control over the temperature inside your building. Accuracy and efficiency are the two most significant advantages provided by programmable thermostats. Many modern thermostats also allow you to alter the temperature in your home with your smartphone!

What Kind of Home Maintenance Helps My Furnace?

Home maintenance is an essential component of ensuring your furnace lasts as long as it should. Fortunately, most home maintenance tasks are straightforward and don’t monopolize your time. Blue Mountain Services offers in-depth yearly maintenance services, but we recommend periodic do-it-yourself tasks, such as:

  • Change the air filters once every 3 months. Your local hardware stores usually sell them. If not, contact Blue Mountain Services.
  • Clean around the furnace. Dust buildup can disrupt the heater, so it’s a good idea to sweep or dust around the indoor furnace regularly.
  • Keep debris and objects at least two feet from the outdoor unit. Doing so will ensure there’s enough airflow.

How Do I Know When It’s Time to Replace My Furnace?

If properly maintained then your furnace should last around 20 to 25 years. If you’re experiencing problems, and your furnace is less than 12 years old, Blue Mountain Services recommends repairs. However, there are circumstances where replacement is the best option. For instance, if the unit is over 12 years old, there is little point in spending more than half the cost of replacement on repairs. We can help determine the best course of action during our annual service inspection.

Contact Blue Mountain Services for Exceptional Service

We hope you got the answers you were looking for from our FAQ page. If not, there’s a Blue Mountain Services specialist waiting to answer your questions in a friendly manner. Each of our staff members understands the ins and outs of plumbing, heating, and drainage systems we work on. If you’re experiencing difficulties, we can help. Contact us today.

Why Hire Us?

  • 24 Hour Emergency Services
  • Competitive Pricing
  • 100% Customer Satisfaction
  • Pride in Jobsite Cleanliness
  • Up to Date Equipment
  • Licensed & Knowledgeable Technicians